In this weeks post I would like to stress the importance of providing the items needed in order to help the BridgeWorks support team to provide you with the best solutions.
Our support hours are Monday through Friday 8:00am to 5:00pm CST.
Support Email: Support@bridgeworksllc.com
Help Us Help You
To better assist you in troubleshooting your challenge, we ask that you provide us with as much information as possible. The more information provided to us, the better and faster our responses can be.
What We Need From You
The items below are crucial for helping us resolving your challenge efficiently.
Attach the most recent log file that captured your challenge. If you are unsure how to access your Log files, check out this article.
Any screenshots of the specified challenge. (Windows Key + Shift + S or Alt + Print Screen)
If you have a View that is able to be sent, this will allow us to go hands on at identifying the challenge. There is also a benefit to sending us the View which is if the modifications are simple enough they can be done and sent back to you with an updated View file.
While waiting on a response we also recommend searching through our written documentation for guidance.
If you are unable to provide your log file. Please answer the following questions:
1. What version are you on? If you are unsure how to check your Version, check out this article.
2. What database are you connecting to? If you are unsure of the database, check out this article.
3. Are you getting any errors/notifications? If so, please provide screenshots.