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VDM Tip # 7 - Scheduler Service Account Password Change/Expired

Updated: Dec 13, 2021

In this post I want to cover a topic that some scheduler service users experience depending on how they operate. If you have expiring passwords / change passwords routinely on accounts this is something that will need to be taken into heavy consideration when managing your service log on.

Typically the first sign of this will be issues starting / stopping the service in VDM. You may also see that jobs that were suppose to run never started.

NOTE: This post is under the assumption that you have successfully set up and used the service to run jobs in the past. If it is your first time setting up the scheduler service, there may have been steps in the setup missed that are causing the challenges. In this situation it may be best to open a support ticket with and let us know so we can help get you set up.

Below are the steps to diagnose and repair if the account used to log in to the service has its password changed/expired.

1. Close any sessions of VDM that are running.

2. Search for Services on your taskbar and open it.

3. Scroll to the BridgeWorks VDM Scheduler Service.

4. Right click on the BridgeWorks VDM Scheduler Service and select Properties.

5. Click on the Log On tab.

6. Update the password and click apply.

7. Go back to the General tab and try to start the service. If the service starts successfully. stop it again before opening VDM.

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